Introduction
1.0 Thistle Motor Home Hire is committed to respecting your privacy and protecting your personal information. This privacy notice sets out:
- When do we collect personal information about you;
- What types of personal information we collect;
- Why we collect it;
- How we keep it safe;
- Who we share personal information with; and
- Your rights and choices about the personal information that we hold.
2.0 This privacy notice is outlines our compliance with GDPR (the General Data Protection Regulation).
When do we collect personal information?
3.0 We collect personal information about you whenever you make a booking or otherwise interact with in person or via telephone, our websites, email or other contact methods (whether directly with us or through agents acting on our behalf).
The types of personal data we collect and why we collect it
| Type of personal data | Why we collect it |
| Personal and contact details | To be able to make and fulfil your booking. To communicate with you about your booking. |
| Ad-hoc information about, for example, interests, special occasions, special requests. | To arrange or provide services tailored to your requirements. |
| Payment information | To be able to process your payment. |
| Information about past and current bookings | To arrange or provide services tailored to your requirements. To communicate in a relevant way. For purposes of accounting, reporting, analysis and regulatory disclosures. |
| Correspondence, including complaints | To assist customers in relation to their travel arrangements and to handle complaints. |
Our legal basis for using your personal information
5.0 We will only process your personal information where we have a legal basis to do so. Depending on the circumstances, the legal basis will almost always be one or more of the following:
- so that we can make and fulfil your booking or otherwise perform our contract with you;
- because it is in our legitimate interests to use your personal information to operate and improve our business as a travel hire company;
- to comply with a legal obligation;
- to protect the vital interests of you or another person; or
- because you have consented to our using your information for a particular purpose.
How do we keep your personal information safe?
6.0 Protecting the confidentiality and integrity of your personal data is a responsibility that we take seriously at all times. We use appropriate technical and organisational measures to help to keep personal data secure against unauthorised or unlawful processing, and against accidental loss, destruction or damage.
Who do we share your personal information with?
7.0 We do not share your personal information with any external or third-party organisations.
Marketing
8.0 When you book or register with us, we will ask if you would like to receive marketing communications. If you have previously agreed to receive marketing communications, we may send you relevant offers and news about our products.
9.0 You can change your marketing preferences by contacting us in any way or by clicking ‘unsubscribe’ on the link to our marketing emails or by replying STOP to our marketing text messages.
10.0 We will respect your choice as to what communications you wish to receive and the methods by which you are sent them.
Data retention
11.0 We will keep your personal data for only as long as it is necessary for the purposes set out in this privacy notice. For example, after travel we will keep the information related to your booking so that we can respond to any complaints and fulfil our record keeping obligations. After this time, we will securely erase or anonymise personal data.
Your rights and choices about the personal information that we hold
12.0 You can ask us for a copy of the information that we hold about you.
13.0 You can also ask us to correct any information which you don’t think is correct or to delete the information we hold about you.
14.0 To comply with these requests we may need you to confirm your identity by providing documents or additional information.
15.0 Full name of legal entity: Thistle Motorhome Hire : Douglas Notman, Owner,
Email: info@thistlemotorhomehire.co.uk.
Post: 10 Malham Way, Knaresborough, North Yorkshire, HG5 0HQ.
Tel: 07368 984861
16.0 You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance